Our returns policy in brief:
- Please contact DuoPad before returning an item.
- You can return the item within 30 days of delivery.
- Product must be in new condition.
- To avoid any customs’ fees, please clearly mark the package “returned goods”.
- If a package is not collected within the specified time, you may have to pay a fee.
Please contact us before you return goods. The customer accepts responsibility for checking the delivery is completely correct. For complaints, customers must contact DuoPad describing the problem, which will enable DuoPad to help the customer.
Conditions for return
Returns can be made within 30 days of delivery. Product must be in new condition. If the product is damaged or shows signs of use a refund will not be given. Customers must include contact information with the return and, if possible, give DuoPad with a tracking number. DuoPad suggests customers obtain a receipt and a package ID for the returned goods, from the postal service returning the goods. This enables DuoPad to track the returned goods, if needed.
DuoPad will make a refund of the appropriate amount. If you paid by invoice, we will need bank account details to transfer money to. The easiest way is to email us the account details along with a brief description of your case.
Returning a package
If a returned item is shipped internationally, clearly mark the package “returned goods”, to avoid any customs fees. DuoPad is not responsible for any customs fees. The customer is responsible for any extra costs.
Goods damaged in transport
If goods are lost or upon receiving them you notice they have been damaged during shipping, this must be immediately reported to us.
For packages that have not been paid for at the post office within 14 days, DuoPad reserves the right to charge you a handling fee to cover shipping, return shipping and administrative costs.
All questions should be sent to: firstname.lastname@example.org